Ongoing Incident

System Status

Current status and uptime for North Pole Logistics services

Current Status

Package Tracking

Real-time tracking and delivery updates

Operational

Tracking Code Generation

Automated tracking number assignment

Degraded Performance

Express Delivery Network

24-48 hour delivery services

Operational

Standard Shipping

5-7 day delivery services

Operational

Customs Processing

International customs clearance

Operational

API & Integrations

Third-party partner connections

Degraded Performance

90-Day Uptime History

Package Tracking98.89% uptime

90 days agoToday

Tracking Code Generation97.78% uptime

90 days agoToday

Express Delivery Network98.89% uptime

90 days agoToday

Standard Shipping98.89% uptime

90 days agoToday

Customs Processing100.00% uptime

90 days agoToday

API & Integrations97.78% uptime

90 days agoToday

Legend:

Operational

Degraded

Outage

Maintenance

Active Incidents

OngoingMinor

Tracking Code Generation - Missing Company Identifiers

Affected: Tracking Code Generation, API & Integrations

INC-2025-1217

Monitoring16 Dec, 14:42

Platform fulfillment service pull request opened. Thriva engineering team has submitted a fix for review. Awaiting deployment to production environment.

Identified16 Dec, 11:15

Root cause identified in the partner API integration layer. Some tracking numbers generated via the Thriva fulfillment platform service are missing the company identifier prefix in the first segment. Thriva is currently working on a fix.

Investigating15 Dec, 14:30

We have identified that the issue is related to our integration with partner Thriva. Their engineering team has been notified and is investigating.

Investigating15 Dec, 10:45

Investigating reports of some tracking numbers being generated without complete company ID segments. Affected shipments cannot be tracked without this information.

Investigating15 Dec, 09:23

We are investigating reports of irregularities in tracking code format for a subset of shipments processed through our partner fulfillment network.

Past Incidents

Minor

Reindeer Health Portal - Certificate Sync Delays

Affected: API & Integrations

INC-2025-1211

Resolved11 Dec, 15:22

Flight clearance certificates are now syncing correctly and 8 out of 9 reindeers on the priority list have been cleared for December 24th operations. Thank you for your patience.

Monitoring11 Dec, 13:45

Sync restored. Blood test results from Thriva partner labs are now flowing through to the Aviation Clearance System. Monitoring certificate generation.

Identified11 Dec, 12:10

Issue traced to a timestamp mismatch between Thriva lab result uploads and our certificate generation queue. Implementing fix.

Investigating11 Dec, 11:00

Receiving reports of delays in reindeer flight clearance certificate generation. Health check results not appearing in portal.

Major

Svalbard Gateway - Network Connectivity

Affected: Express Delivery Network, Standard Shipping

INC-2025-1210

Resolved10 Dec, 07:42

Network connectivity has been fully restored. All systems operating normally. We apologise for any inconvenience caused.

Monitoring10 Dec, 06:20

Backup satellite link established. Monitoring system stability.

Identified10 Dec, 04:30

Undersea cable damage identified due to Arctic weather conditions. Switching to backup satellite connectivity.

Investigating10 Dec, 03:15

Investigating loss of connectivity to Svalbard Gateway facility.

Minor

Scheduled Maintenance - Tracking Database

Affected: Package Tracking

INC-2025-1201

Resolved1 Dec, 04:30

Maintenance completed successfully. All tracking services restored.

Investigating1 Dec, 02:00

Beginning scheduled maintenance window. Tracking lookups may be temporarily unavailable.

Major

Navigation Beacon Interference - Northern Routes

Affected: Express Delivery Network

INC-2025-1115

Resolved15 Nov, 23:15

All navigation systems nominal. Routes recalculated and deliveries resuming. Special thanks to R. Reindeer for manual guidance during the outage.

Monitoring15 Nov, 21:45

Primary beacon back online. Bioluminescent backup system stood down. Verifying signal strength across all northern corridors.

Identified15 Nov, 20:30

Solar flare activity causing interference with primary navigation beacon. Activating backup guidance systems. One staff member with enhanced visibility has volunteered to assist.

Investigating15 Nov, 19:30

Multiple sleigh units reporting navigation difficulties on polar routes. Investigating cause.

Minor

Naughty/Nice List Database - Annual Sync

Affected: Package Tracking, Customs Processing

INC-2025-1101

Resolved1 Nov, 06:30

Annual list sync completed successfully. 4.2 billion records updated. Coal routing rules refreshed. Normal operations resumed.

Monitoring1 Nov, 03:00

Database merge at 78%. List-Checking Elves report nominal discrepancy rates. Continuing sync.

Investigating1 Nov, 00:00

Beginning annual Naughty/Nice list synchronisation. Some delivery routing decisions may be delayed during this maintenance window.

Minor

Cookie Authentication Service - Token Expiry

Affected: API & Integrations

INC-2025-1020

Resolved20 Oct, 15:45

Fresh authentication tokens baked and distributed. All partner integrations restored. Reminder: tokens expire after 24 hours, not 24 days.

Identified20 Oct, 15:00

Issue identified: Cookie QC Elf accidentally set token expiry to minutes instead of hours. Regenerating authentication cookies now.

Investigating20 Oct, 14:20

Partner API connections failing authentication. Investigating cookie-based token service.