System Status
Current status and uptime for North Pole Logistics services
Current Status
Package Tracking
Real-time tracking and delivery updates
Tracking Code Generation
Automated tracking number assignment
Express Delivery Network
24-48 hour delivery services
Standard Shipping
5-7 day delivery services
Customs Processing
International customs clearance
API & Integrations
Third-party partner connections
90-Day Uptime History
Active Incidents
Tracking Code Generation - Missing Company Identifiers
Affected: Tracking Code Generation, API & Integrations
Customers affected by this issue should contact internal admin support. Staff can look up customer IDs via the database portal.
Root cause identified in the partner API integration layer. Some tracking numbers generated via the Thriva fulfillment platform service are missing identifiers.
Investigating reports of some tracking numbers being generated without complete company ID and customer ID segments. Affected shipments cannot be tracked without this information.
We are investigating reports of irregularities in tracking code format for a subset of shipments processed through our partner fulfillment network.
Past Incidents
Reindeer Health Portal - Certificate Sync Delays
Affected: API & Integrations
Flight clearance certificates are now syncing correctly and 8 out of 9 reindeers on the priority list have been cleared for December 24th operations. Thank you for your patience.
Sync restored. Blood test results from Thriva partner labs are now flowing through to the Aviation Clearance System. Monitoring certificate generation.
Issue traced to a timestamp mismatch between Thriva lab result uploads and our certificate generation queue. Implementing fix.
Receiving reports of delays in reindeer flight clearance certificate generation. Health check results not appearing in portal.
Svalbard Gateway - Network Connectivity
Affected: Express Delivery Network, Standard Shipping
Network connectivity has been fully restored. All systems operating normally. We apologise for any inconvenience caused.
Backup satellite link established. Monitoring system stability.
Undersea cable damage identified due to Arctic weather conditions. Switching to backup satellite connectivity.
Investigating loss of connectivity to Svalbard Gateway facility.
Scheduled Maintenance - Tracking Database
Affected: Package Tracking
Maintenance completed successfully. All tracking services restored.
Beginning scheduled maintenance window. Tracking lookups may be temporarily unavailable.
Navigation Beacon Interference - Northern Routes
Affected: Express Delivery Network
All navigation systems nominal. Routes recalculated and deliveries resuming. Special thanks to R. Reindeer for manual guidance during the outage.
Primary beacon back online. Bioluminescent backup system stood down. Verifying signal strength across all northern corridors.
Solar flare activity causing interference with primary navigation beacon. Activating backup guidance systems. One staff member with enhanced visibility has volunteered to assist.
Multiple sleigh units reporting navigation difficulties on polar routes. Investigating cause.
Naughty/Nice List Database - Annual Sync
Affected: Package Tracking, Customs Processing
Annual list sync completed successfully. 4.2 billion records updated. Coal routing rules refreshed. Normal operations resumed.
Database merge at 78%. List-Checking Elves report nominal discrepancy rates. Continuing sync.
Beginning annual Naughty/Nice list synchronisation. Some delivery routing decisions may be delayed during this maintenance window.
Cookie Authentication Service - Token Expiry
Affected: API & Integrations
Fresh authentication tokens baked and distributed. All partner integrations restored. Reminder: tokens expire after 24 hours, not 24 days.
Issue identified: Cookie QC Elf accidentally set token expiry to minutes instead of hours. Regenerating authentication cookies now.
Partner API connections failing authentication. Investigating cookie-based token service.